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 Blackthorn Medical Centre

 

OUT OF HOURS

 

If you need to speak or consult with a doctor urgently between 8.00 a.m. and 8.30 a.m. 1pm and 2pm and 6 p.m.-6.30 p.m. please telephone 01622 725882. After 6.30 p.m. or at Weekends and on Public and Bank Holidays please telephone the NEW NHS 111 Out of Hours Service

  

NHS 111 is a new, free, NHS service to help people access urgent local health services when they need them.   Calls to NHS 111 from landlines and mobiles are free.

 

NHS 111 is for patients who:

  • Need medical help fast but it's not a 999 emergency
  • Think they may need to go to A&E or need another NHS urgent care service
  • Do not know who to call or do not have a GP
  • Need health information or reassurance about what to do next

For less urgent problems patients should contact the practice during its opening hours

or contact a local pharmacist in the usual way.

 

For immediate life-threatening emergencies call 999.

 

NHS 111 & the Out of Hours Service is not for:

  • Ordering repeat prescriptions at the weekend
  • Routine calls
  • Getting test results
  • Booking appointments

The Out of Hours service does not have access to our medical database.

 

REPEAT MEDICATIONS

 

Please remember to order your repeat prescription in plenty of time.  As of August 2013 anyone who rings NHS111 directly for routine repeat medications will be referred to a community pharmacy.  The Pharmacy may be able to offer an "emergency supply" and you will have to pay (even if you currently receive free prescriptions.

 

COMMUNICATION DIFFICULTIES

 

People with communication difficulties or impaired hearing can use NHS 111 via a textphone by calling 18001 NHS 111.  Calls are directed to the TextDirect system.  A Typetalk relay assistant will join the call and will speak the user's typed converation to the NHS11 health advisor and will also type back the advisor's converation so this can be read on the call's textphone display/computer.

 

NHS 111 uses a translation service called Language Line for people who do not speak English.  Callers who do not speak English should state the language they want to conduct the converation in to use the interpreting service.

 

MORE INFORMATION

 

For more information visit www.nhs.uk/NHS111

 

Leaflets explaining how NHS 111 are available in a number of different languages via www.nhs.uk/NHS111

  

Click HERE and HERE for NHS111 Patient Information Leaflets

 

HEALTH HELP NOW

 

Health Help Now is a free website or mobile app that you can use to find the most appropriate local health service for common symptoms and advice for people of all ages.

 

Click on the link to take you to the website www.healthhelpnow-nhs.net  

 

 

 


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