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 Blackthorn Medical Centre

Practice Charter


Access to Patient Information


All staff that have access to patient information have signed a confidentiality agreement, and no details of our patient records are ever disclosed without the patient’s permission.


Violent or Abusive Behaviour


In the event that a patient becomes violent or abusive to practice staff either on the practice premises, over the telephone, or in any place where they are receiving treatment, the practice reserves the right to remove the patient from the premises.


In addition, the practice reserves the right to remove such a patient from our patient list.




If you have a complaint regarding the practice you have a number of options:


1. Write to the Practice Manager Debra Bell, ask to speak to her in person, telephone her on Tel. No. 01622 722219 or email her debra.bell1@nhs.net


 2. Write to Dr. Peter Hanrath who is the Complaints Lead at Blackthorn. We will write to you to acknowledge your complaint within 5 days and undertake an investigation of any issues that you raise.  After the investigation you will receive a written response.


If you are unhappy with the way you feel that Blackthorn has handled your complaint you may contact the

Parlimentary & NHS Ombudsman.


Millbank Tower


The Helpline is open 8:30am to 5:30pm, Monday to Friday

Tel: 0345 015 4033


Email:  phso.enquiries@ombudsman.org.uk


Website:  www.ombudsman.org.uk

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