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About Our Surgery
Learn more about our surgery.
Mission Statement
It is the aim of our practice to provide high quality healthcare in a responsive, supportive and courteous manner to all our patients, with a well-trained and motivated primary healthcare team. We wish to be an approachable and accessible practice making efficient use of all the healthcare resources available.
Values
Respecting all
- Showing courtesy
- Seeking to understand
- Treating all fairly
- Value each person as a unique individual
- Being especially supportive to the vulnerable
Working as a team
- Relating well within the team
- Valuing the contribution of each team member
- Building a mutually supportive environment
- Co-operating with other teams
- Encouraging responsible involvement by our patients
Integrity
- Speaking and acting truthfully
- Being accountable for our actions
Learning and improving
- Adapting to change
- Building on achievements
- Developing our services
Register with the Surgery
We offer Same Day GP Access for new patients wishing to register.
Patient Feedback
We welcome feedback to tell us what we are doing right and what we can improve.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
NHS Ratings and Reviews
We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website
iWantGreatCare
IWantGreatCare is a service which allows NHS and private health care patients to rate individual GPs, hospital doctors and nursing staff on the care that they provide.
Complaints
If you've had a bad experience we'd also like to know. View our complaints procedure.
Surgery Staff
Meet the surgery team
Patient Participation Group (PPG)
Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.
For more information, please see our Patient Group pages.
Practice Performance
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Care Quality Commission
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
Our overall CQC Rating was: GOOD
West Kent Health
West Kent Health Ltd was formed in 2015 with the vision of strengthening local General Practice in our area. We are a company limited by shares with our member practices being the shareholders. We are currently formed of all 56 practices in West Kent.
Our ethos is that of a 'not for profit' organisation. We value General Practice and feel that by strengthening our members we are also benefitting the patients in our local communities.
Our Board of Directors consists of dedicated and enthusiastic local GPs and Practice Managers.