Contact Us

 

Address

Blackthorn Medical Centre
St Andrews Road
Maidstone
Kent
ME16 9AN

Get directions (opens in Google Maps)

See our opening hours

Accessibility

There are comprehensive facilities for the disabled, including:

  • An induction loop at the reception desk 
  • Wide lift for wheelchair users 
  • Disabled toilet
  • Automated door

See our disability access policy

Parking

  • Car Parking
  • Cycle parking
  • Disabled parking

Out of Hours

Enhanced Access

Extended hours includes face-to-face GP consultations and booked GP telephone consultations. We also provide some GP appointments on some Saturday mornings as well as early and late appointments with our Healthcare Assistants.

Please ask at reception and they will make you aware of the availability of these appointments as the rota may change from week to week.

Life Threatening

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

 
  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

 
  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

About Us

Register with the Surgery

We offer Same Day GP Access for new patients wishing to register.

See our registration page

Patient Feedback

We welcome feedback to tell us what we are doing right and what we can improve.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Complete the Friends & Family Test

NHS Ratings and Reviews

We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website

You can see what other patients have said about us here

iWantGreatCare

IWantGreatCare is a service which allows NHS and private health care patients to rate individual GPs, hospital doctors and nursing staff on the care that they provide.

Visit the iWantGreatCare website

Complaints

If you've had a bad experience we'd also like to know. View our complaints procedure.

Make a complaint

Surgery Staff

Meet the surgery team

See our staff page

Patient Participation Group (PPG)

Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.

For more information, please see our Patient Group pages.

Practice Performance

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.

See our results

Care Quality Commission

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

Our overall CQC Rating was: GOOD

See the full report

West Kent Health

West Kent Health Ltd was formed in 2015 with the vision of strengthening local General Practice in our area. We are a company limited  by shares with our member practices being the shareholders. We are currently formed of all 56 practices in West Kent.

Our ethos is that of a 'not for profit' organisation. We value General Practice and feel that by strengthening our members we are also benefitting the patients in our local communities.

Our Board of Directors consists of dedicated and enthusiastic local GPs and Practice Managers.

Visit the West Kent Health website